New or Updated Registration Requests
Registration for a logon ID is currently available to all customers and allows you to
access all of the eServices to which you are entitled.
To update your registration information please make any desired
changes and re-submit your registration request.
To register, click on the Register button on the Logon page.
The following fields are required in order to complete a new registration or registration
update request:
- Your First and Last Name: the name you wish to use when doing business with us
(e.g. Fred Smith).
- Company Name: the name of the company you represent.
- Your Title: the position you hold within your company (e.g. I.S. Director).
- Address: the street address to which correspondence should be mailed.
- City: the city for the street address entered.
- State/Province/Territory: the state, province, or territory information for the
street address entered.
- Country: the country for the address entered.
- Zip Code: the postal code for the street address entered.
- E-mail Address: a valid e-mail address to which we can send your registration
confirmation; your e-mail address will also serve as your logon ID in most cases.
- Phone Number: the telephone number where you may be reached if necessary.
- Desired User ID: a user ID of your choice up to 80 characters in length
In order to associate your personal information with the appropriate customer/enterprise
information at least some of the following information must be supplied. If you do not
supply enough identifying information we will have to follow up with you and this will
delay completion of your registration.
Customer Idenfitication Fields
- Customer Number: the number assigned by HP that we use to track business with
your company.
- Previous Order Numbers: the order number assigned by the HP
NonStop Enterprise Division to any previous
business we have done with your company.
- Existing System Numbers: the NonStop system number of any NonStop system
owned by your company.
Comments
Use this area to indicate any special information that will help us better respond to
your request. For example, if your phone number or email address have changed, please indicate
this in the comments section and we will gladly update your information in our database.
Logon
Logging on allows you to view the list of eServices to which you are entitled.
Registration is required to obtain a logon ID.
If you are not already logged on you will be presented with the Logon page when you first
come to the NonStop eServices Portal.
Logon Fields
- Logon ID: for customers, this is the eServices User ID provided when you
registered (e.g. Smith1234). If you are an HP employee this
is your eServices User ID or your Transfer ID.
- Password: for customers, this is the password provided upon registration. For
HP employees, this is the password for the type of ID you are using.
Forgot your Password or your Logon ID?
If you have forgotten your password or Logon ID please click the "Forgot your password?"
link under the Password field and enter your Logon ID or your email address.
Your password and Logon ID will be sent via email
to you immediately. You will receive two separate email messages, one with your Logon ID and
the other with your password.
Please note that once your password has been sent via email you will
be required to change it before logging on.
Changing your Password
NonStop eServices Portal passwords must be changed every 90 days or when communicated
via phone or email. New passwords must be a minimum of 8 characters long and contain
at least three of the following four types of characters: upper case alphabetic,
lower case alphabetic, numeric, special keyboard characters.
Browsers and Plug-ins
The NonStop eServices portal is optimized for the latest versions of
Microsoft Internet Explorer and Mozilla. If you experience difficulty displaying
some pages or receive scripting errors, please update the version of your browser and try again.
Problems?
Comments and feedback regarding the NonStop eServices portal are welcome via
email
.
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